Privacy Policy

1. Preamble

This policy describes how OMEGA INNOVATIONS ("we", "the publisher") collects, uses, retains, and protects personal data of users of the Zero application.

We commit to respecting your privacy in accordance with the General Data Protection Regulation (GDPR, EU 2016/679) and, where applicable, the Ivorian law n° 2013-450 of June 19, 2013 on the protection of personal data, under the supervision of the Authority for the Regulation of Telecommunications/ICT of Côte d'Ivoire (ARTCI).

2. Data controller

3. Personal data collected

3.1 At registration

• WhatsApp phone number (used for OTP authentication).

3.2 During use

• Textual and voice content exchanged with the AI during onboarding and in Rooms.
• Profile photo (face) required to validate the profile.
• Preferences and intents freely expressed in conversations.

3.3 Technical metadata

• Device type and operating system.
• IP address (anonymized after 6 months).
• Connection date and time.
• Anonymized usage events (app openings, session duration).

3.4 What we never collect

• Your last name (unless you mention it yourself in a conversation).
• Your postal address.
• Your phone contacts or address book.
• Your precise geolocation.
• Your banking data (the Service is free at launch).

4. Purposes and legal bases

Your data is used exclusively for the following purposes:

Purpose	Legal basis
Authenticate the User (OTP via WhatsApp)	Contract performance
Build a semantic vector of the profile for matching	Contract performance
Propose relevant introductions	Contract performance
Moderate content and detect abuse	Legitimate interest
Improve Service quality (anonymized analytics)	Legitimate interest
Comply with legal obligations (requests, reports)	Legal obligation

No data is used for advertising or commercial purposes, nor sold to third parties.

5. Data recipients

Your data is accessible only to:

• Authorized personnel within OMEGA INNOVATIONS, bound by strict confidentiality.
• Technical hosting and moderation providers (subprocessors bound by GDPR-compliant agreements).
• Judicial or administrative authorities, only upon legal request.

No human has access to conversations except in cases of formal reports or judicial requisition. Matching is performed by automated processing (AI models) without human intervention.

6. Hosting and transfers

Your data is hosted in the European Union with a GDPR-compliant provider. Servers are physically located within EU territory.

No data is transferred to a country outside the EU, except for transfers strictly governed by appropriate safeguards under the GDPR (Standard Contractual Clauses) should this become necessary in the future.

7. Retention periods

Data category	Retention period
Active Account data	As long as the Account is active
Paused Account	Maximum 12 months without reactivation, then automatic deletion
Account deleted by User	Erased within 30 days, except for legal retention obligations
Technical logs	Maximum 6 months
Data archived for legal obligations	Legally required duration

8. Your rights

In accordance with the GDPR (and the Ivorian data protection law where applicable), you have the following rights:

• Right of access: obtain a copy of data concerning you.
• Right to rectification: correct inaccurate data.
• Right to erasure: delete your Account and all associated data.
• Right to portability: receive your data in a structured, machine-readable format.
• Right to object: object to certain processing based on legitimate interest.
• Right to restriction: temporarily freeze processing.
• Right to withdraw consent at any time, without affecting the lawfulness of prior processing.

To exercise these rights, contact us at hello@meetzero.app. We respond within 30 days maximum.

You also have the right to lodge a complaint with the relevant data protection authority in your country of residence (e.g., the CNIL in France, the ARTCI in Côte d'Ivoire).

9. Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction:

• Encryption in transit (TLS 1.3) and at rest.
• Access restricted to authorized personnel via strong authentication.
• Logging of access to sensitive data.
• Regular encrypted backups.
• Periodic security audits.

In the event of a data breach likely to result in a risk to your rights and freedoms, we commit to notifying you without undue delay.

10. Cookies and trackers

The Zero mobile Application uses no tracking cookies, no advertising pixels, and no third-party analytics SDKs for commercial purposes. Only the technical identifiers strictly necessary for the session are used.

The meetzero.app website uses only technical session cookies. No advertising or third-party analytics cookies are placed.

11. Policy updates

This policy may be updated to reflect legal, technical, or functional changes to the Service. Any substantial change is notified via the Application and takes effect 30 days after notification.

12. Contact

For any question relating to this policy or to exercise your rights: